RICHARDSON AI SOLUTIONS / PULSE DEMO / HVAC DISPATCH

Triangle HVAC / Live Call

A real after-hours emergency call handled by Pulse Voice — captured, qualified, and dispatched in under 90 seconds. Customer never hits voicemail. Tech gets the full story before he picks up his keys.

PULSE · LIVE
SYS · DISPATCH v1.2
CALL · IN PROGRESS
9:47 PM · TUESDAY
9:47 ••• 5G ⚡
● Active call
Triangle HVAC
+1 (919) 555-0184
00:01:23
Pulse Voice Triangle HVAC, this is the after-hours line. What's going on?
Customer Yeah, my AC just shut off. House is already at 84 degrees. Wife's pregnant — we can't sleep like this.
Pulse Voice Got it — I'll get a tech out tonight. What's your address?
Customer 412 Oakwood Drive, Cary, 27513.
Pulse Voice Marking this priority. Mike's on call tonight, he's about 18 minutes out. He'll text you when he leaves the truck. You'll have him at your door before 10:15.
Customer That's amazing — thank you.
PULSE · DISPATCH
CALL_ID 4f9a-8c2b
EMERGENCY · TRIAGED
AC failure · 84°F interior · pregnant occupant · same-night required
Customer
David Park
Phone
(919) 555-0184
Address
412 Oakwood Dr, Cary, NC 27513
Issue
Compressor / no cool
Priority
P1 · Same night
Equipment Brand
Trane (model TBD)
Existing Customer
Yes · 2024 install

Routed To

MR
Mike Rodriguez
On-call · 18 min from job · Trane certified
● ASSIGNED
SMS · TO TECH 9:48 PM
To: Mike Rodriguez · (919) 555-0247
P1 EMERGENCY · 412 Oakwood Dr, Cary
David Park · (919) 555-0184
AC compressor failure · 84°F interior · pregnant occupant
Trane unit · 2024 install (in our system)
ETA committed to customer: 10:15 PM
Tap for full call transcript
SMS · TO CUSTOMER 9:48 PM
To: David Park · (919) 555-0184
Hi David — Mike from Triangle HVAC is your tech tonight. He's leaving the shop at 9:55 PM, ETA 10:15 PM. He'll text when he pulls in. Reply STOP to opt out.
CRM · WORK ORDER 9:48 PM
System: ServiceTitan · WO #4892
Work order created · linked to existing customer file · billing default: invoice on completion · estimated job time: 60-90 min · Mike Rodriguez assigned · status: dispatched
OWNER · PULSE BRIEF 7:00 AM TOMORROW
To: Owner Telegram / Email
Last night: 1 P1 emergency captured (Park · Cary). Mike dispatched in 1 min. Customer satisfied. Compressor replaced — billable $1,847.
87s
Call to Dispatch
$0
Owner Disturbed
$1,847
Job Captured
100%
Calls Answered

This is what your 9:47 PM looks like with Pulse.

The owner was at his daughter's recital. The tech was already on call. The customer never hit voicemail. The job got captured, qualified, and routed before anyone even thought about the phone.

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